Blank “Web File Properties” when saving document from Word 2003

This is a problem that I encountered with a MOSS 2007 system that was upgraded from SPS 2003.

Specifically, we were developing a custom document library, and found that if we had libraries with multiple content types, when we tried to save documents from Microsoft Word 2003 the "Web File Properties" dialog (the pop-up window that asks you for metadata before the file hits the document library) was completely empty.

None of the fields were visible, not even the Content Type drop-down box!

Well, It seems that this problem is documented and known about, and there is a Microsoft Hotfix available (upon request).

(KB934253) The Web File Properties dialog box displays incorrect properties for a document that is saved in a Windows SharePoint Services 3.0 document library – https://support.microsoft.com/default.aspx?scid=kb;EN-US;934253

The solution to the issue above has been included in to a hotfix, which you can get the information from the following KB article:

(KB934790) Description of the Windows SharePoint Services 3.0 hotfix package: April 12, 2007 – https://support.microsoft.com/default.aspx?scid=kb;EN-US;934790

*files this one away for later*